Updated Resume – Looking for work as an office manager

MICHELLE HAYNES
9915 Grove Court
Westminster, CO 80031
Email: mhaynes911@yahoo.com
Ph: 303.325.3552

I. Summary

Office professional with experience in office management, corporate accounting, sales support, and purchasing

II. Work History

Sales Assistant, Midwest Sign and Screen printing Supply Co., October 2007 — June 2009

Sales Assistant to four outside sales representatives and Branch Sales and Marketing Manager. Created, submitted, and logged equipment proposals for customers. Reported and tracked sales calls by sales representative. Managed all outgoing and incoming customer and prospect correspondence. Planned, coordinated, and oversaw monthly open houses. Processed and responded to all marketing leads provided by vendors directly and through Corporate marketing department. Reported meeting minutes and other various information to Corporate office in St. Paul, MN. Managed correspondence to customers and prospects Copy-edited outgoing proposals. Reviewed all customer/prospect communication to ensure proper punctuation and maintain consistency with corporate image. Created price sheets Created sales spreadsheet template adopted company-wide Played a key role in creating focused proposal for a local printing chain Migrated sales calls from a antiquated dictation system to voice mail.

Financial Controls Specialist, Student Assistance Foundation, April 2004 — August 2007

Balanced outstanding payment suspense account daily. Reconciled F/C Remittance bank account against accounting register report monthly. Researched and worked borrower suspense items daily, applying or refunding payments. Verified outstanding potential refunds queue, applying payments to borrowers’ accounts or refunding payments to borrowers. Reviewed requests for reapplication of payments and made necessary adjustments to accounts. Created, designed, and implemented procedures for daily balancing. Assisted in preparing and monitoring items for permanent records management. A/R Reporting Specialist, Heritage Propane, August 2002 — April 2004 Managed and disbursed monthly accounts receivable reports to five regional districts covering more than 350 retail outlets. Established a process for generating ACH debit payments. Created and produced a wide variety of reports within Crystal Reports and Excel to show customer flow, company-wide accounts receivables figures and other statistics upon request to communicate relevant information timely and succinctly.

Patient Coordinator, Kirkland Dental Clinic, May 2001 — August 2002

Greeted patients and verified insurance eligibility, filed insurance claims, and tracked the status of slow paid claims. Typed narratives and any other correspondence for Dr. Kirkland. Entered data, including patient information and procedure transactions; posted payments. Sent out monthly statements. Ran daily and monthly reports. Processed all deposits and delivered to bank. Acted as backup receptionist, explained and priced out treatment plans, assisted in patient scheduling.

Production Plant Office Manager, Leggett & Platt Incorporated, June 1998 — May 2001

Hired, managed and evaluated eight financial specialists including accounts payable, payroll and personnel, billing, inventory and production. Cooperatively set annual budgets with the Branch and Division Offices. Worked with Capital Expenditures, G/L, balance sheets and financial statements. Responsible for reconciling month-end inventories of raw materials and finished goods and for reporting monthly, and for reporting monthly, quarterly and annual figures to Division and Corporate offices.

Accounting Assistant, Computer City, January 1998 — June 1998

Worked directly with Controller of Marketing reconciling co-op advertising reports against major distributors’ reports. Met with representatives of distributors for the purpose of reaching settlements. Accessories Sales Manager, Data-Stitch Inc., July 1995 — October 1997 Managed and coordinated day to day needs of inside and outside sales reps. Maintained accessory stock levels and provided sales leads. Sold and reported on the sales of machine embroidery accessories. Oversaw shipping and billing of all accessories.

Purchasing Manager, Petras, Inc., May 1993 — July 1995

Purchased parts for manufacturing of car audio speakers including packaging. Managed the supply chain of production parts and maintained the inventory levels of finished goods. Scheduled production runs according to sales projections. Negotiated with vendors to determine pricing and parts delivery contracts.

Office Manager, Petras, Inc., June 1988 — May 1993

Responsible for all accounting transactions, including accounts receivable, accounts payable, and payroll. Handled personnel related tasks, including credit union and life insurance issues. Calculated and distributed commissions for sales personnel. Created processes to record customer credit histories and determined credit lines. Manually maintained and reconciled three checking accounts and processed and delivered all bank deposits. Supervised Customer Service as well as the Shipping and Receiving Departments.

III. Summary of Qualifications

Accounting

• Accounts Receivable: 11 years
• Account Reconciliation: 10 years
• Accounts Payable, Payroll: 8 years
• Processing and Making Deposits: 6 years
• Inventories and Reporting: 5 years
• Budgets, Capital Expenditures, G/L, Balance Sheets and Financial Statements: 3 years
• ACH Processing: 1 year

Office Management

• Office/Accounting/Human Resources: 8 years
• Shipping & Receiving: 6 years
• Sales, Purchasing: 2 years

IV. EDUCATION AND TRAINING

• Texas Massage Institute – Graduated with Honors and licensed to practice, Fort Worth, TX
• Tarrant County Junior College – Various Classes, Fort Worth, TX
• Associates Applied Science Degree in Commercial Art, Casper College, Casper, WY
• The Mosaic Leadership Development Process – Series: “Leading in Place”, Helena, MT
• Montana Manufacturing Extension Center – “Lean Manufacturing Workshop & Simulation “, Helena, MT
• Rockhurst University Continuing Education Center – Powerful Communication Skills, Helena, MT
• Student Assistance Foundation – Various Continuing Education Classes, Helena, MT

V. COMPUTER AND OFFICE EQUIPMENT

MS Office Suite: Word, Excel, Outlook, PowerPoint, Windows, 10 key by touch (13,800 ksph), typewriter (70 wpm), Dictaphone, phone systems, copiers, fax machines, postage meters